Hen Ffermdy Guest Booking Terms & Conditions

1. The Contract

These Booking Terms & Conditions form a legally binding contract between the property owners, Sue & Adrian Thornberry ("We", "Us", "Our"), and the person making the booking ("The Lead Guest", "You"). By completing a booking, you agree to these terms on behalf of all members of your party.

2. Bookings, Payments, and Deposits

Booking Requirements: The Lead Guest must be at least 18 years of age and must provide valid identity verification upon arrival.

Payment Terms: Full payment or a deposit must be provided at the time of booking to secure the reservation, unless confirmed in writing. Any remaining balance is due at the time specified during your booking process.

3. Cancellation Policy

Guest Cancellation: Free cancellation is available up to 7 days before your scheduled day of arrival. Cancellations made within 7 days of the arrival date, as well as non-arrivals (no-shows), will be charged the full rate of the entire booking.

Cancellation by the Property: In the unlikely event that we must cancel your booking due to circumstances beyond our reasonable control (including but not limited to severe weather, utility outages, flood, or fire), we will notify you immediately and provide a full refund of any monies paid. Our liability is strictly limited to a refund of the amount paid for the booking.

4. Check-In and Arrival

Standard Check-In: Standard check-in is between 4:00 PM and 7:00 PM.

Delays: If your arrival is delayed due to travel disruption, you must notify us by telephone or message immediately.

Absolute Late Arrival Restriction: To protect the sleep and comfort of our in-house guests, we do not accept check-ins or key after 10:00 PM. If your booked transit schedules your arrival past this window, your booking may be treated as a late cancellation, and no refund will be issued.

5. Check-Out

Check-out must be completed by 10:30 AM on the day of departure. Late check-outs are not permitted unless agreed upon in writing prior to arrival and may be subject to an additional fee.

6. Liability and Guest Responsibility

Property Damage and Theft: You are responsible for any damage or loss caused to the room, its fixtures, or the property by your acts, omissions, or negligence. We reserve the right to charge the credit or debit card used at booking for any repair, replacement, or specialized deep-cleaning costs discovered during or after departure.

Limitation of Liability: We do not accept liability for any loss, theft, or damage to personal belongings, vehicles, or property brought onto the premises by guests, unless caused by our direct negligence.

7. Eviction and Termination of Stay

We reserve the right to immediately terminate a reservation and request guests leave the property without a refund if they violate our House Rules, engage in illegal activity, exhibit abusive behavior, or pose a safety or security threat to our staff or other guests.

8. Data Protection (UK GDPR)

All guest information is collected and stored under the regulations of UK GDPR as detailed in the Website Privacy Policy and Guest Privacy Notice. Under the Immigration (Hotel Records) Order 1972, we are legally mandated to retain records of your full name, nationality, and ID document numbers for a minimum period of 12 months.

House Rules

To ensure a peaceful and comfortable stay for everyone, all guests are required to adhere to the following rules at Hen Ffermdy:

No Smoking or Vaping: Smoking and vaping are strictly prohibited within any guest rooms or enclosed public spaces of Hen Ffermdy. A minimum deep-cleaning charge of £150 will apply to any violations.

Guest rooms are strictly for the use of registered occupants. Gathering, hosting external visitors, or throwing parties is completely prohibited. We reserve the right to evict any unregistered occupants.

Pets of any nature are not permitted on the property (registered assistance dogs accepted by prior arrangement).

Children of all ages are welcome. A travel cot for an infant and a high chair are available on a first-come, first-served basis. These must be explicitly requested in advance of your booking to guarantee availability.

Non-Transferable: Room reservations are completely non-transferable to other individuals without our prior written consent.

Quiet Hours: We ask all guests to respect our quiet hours between 10:00 PM and 7:00 AM out of courtesy for your fellow snoozing guests.

June 2026