Hen Ffermdy Website Privacy Policy
June 2026
Name: Sue & Adrian Thornberry
Address: Llangloffan Isaf, Castlemorris, Pembrokeshire, SA62 5ET
Phone No. 07967818824
Email: henffermdy@gmail.com
ICO Registration No. 00014337675
NB. This document sits alongside our Guest Privacy Policy.
Privacy
We respect your privacy and are committed to protecting your personal information. The information that you give us is for operational purposes, stored securely and will never be sold or traded with anyone else.
The information we collect
Booking Details: Name, email, address, telephone number and home address
Preferences: Dietary restrictions, accessibility needs, and specific arrival requests.
Marketing Data: Email addresses, names, and communication preferences for marketing campaigns.
How We Collect It
We gather this information directly from you or through automated integrations when you:
Book directly via our website hosted by Squarespace
Opt into our newsletter or mailing list
Analytics
This website hosted by Squarespace collects personal information to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including: Clicks, Internal links, Pages visited, Scrolling, Searches, Timestamps. We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit the cookies Squarespace uses.
These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
Form Block Submissions
When you submit information to this website via webform, we collect the data requested in the webform to track and respond to your submissions. We provide this information to Squarespace, our website hosting provider, so that they can provide website services to us and help us manage our relationship with you.
Website visitors
Squarespace collects personal information when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. You can read more about how Squarespace uses your data (site usage information of end users) for its own purposes in their Privacy Policy.
Fonts
This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:
Information about your browser, network, or device
Information about this site and the page you’re viewing on it
Your IP address
Who We Share Your Data With (Our System Providers)
We only share it with trusted third-party providers essential to running our business operations:
We use a property management platform and central channel manager to aggregate, capture, and store your reservation details from direct bookings and online travel agents.
Online booking payments are securely processed through this property management platform We do not store full payment card details ourselves.
We use marketing automation platform to securely host our mailing list database and distribute our newsletters. We will only send you marketing emails or newsletters through this platform if you have explicitly given us permission to do so. You can opt out at any time.
Data Retention
Your information is securely stored.
We keep your personal information as above that you have provided us with for 6 years. We will then dispose your information by shredding if in paper format or deleting if on the computer.
Your contact data remains securely inside this platform until you click "unsubscribe" or ask to be deleted.
Your Rights
Under data protection laws, you have the right to access, rectify, or completely delete the personal information we hold about you. Please contact Sue at henffermdy@gmail.com for assistance
How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us directly at henffermdy@gmail.com. You can also complain to the ICO if you are unhappy with how we use your data:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113 | Website: www.ico.org.uk